Privacy Policy
This Privacy Policy explains how Aiden Marketing LLC ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our website, aidenmarketing.com (the "Site"), and the Aubree Philanthropic Intelligence Platform and related AI services (collectively, the "Services"). By using our Site or Services, you agree to the practices described in this Policy.
1. Information We Collect
We collect information you provide directly to us and information collected automatically through your use of the Site and Services.
Information You Provide Directly
- Contact and Account Information: When you fill out a contact form, schedule a discovery call, register for an account, or download a resource, we collect personal identifiers such as your name, email address, phone number, job title, and organization name.
- Subscription and Billing Information: When you subscribe to the Aubree platform, we collect billing information necessary to process your subscription. Payment card data is processed by our third-party payment processor and is not stored by Aiden Marketing.
- Organizational and Program Data: When using the AI Services, you may provide organizational information including mission statements, program descriptions, donor records, grant history, and financial data. This data is used solely to operate and personalize the AI Services for your organization.
- Communications: When you contact us for support or with questions, we retain the content of those communications to resolve your inquiry and improve our Services.
Information Collected Automatically
- Usage Data: We collect information about your interactions with our Site and Services, including pages visited, features used, links clicked, session duration, IP address, browser type, device type, and operating system.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity. Please see our Cookie Policy for full details and your opt-out options.
- Analytics Data: We use Google Analytics and similar tools to understand how users interact with our Site. This data is aggregated and used to improve user experience and marketing effectiveness.
2. How We Use Your Information
- To Provide and Operate the Services: To activate and maintain your account, deliver the AI Services you have subscribed to, process transactions, and fulfill your requests.
- To Personalize AI Service Outputs: Organizational data you provide is used to calibrate Aubree's AI agents — including grant matching, donor segmentation, and content generation — to your specific mission, geography, and program profile.
- To Communicate With You: To send you service-related notifications, invoices, security alerts, and support responses. With your consent, we may also send marketing communications, newsletters, and product updates. You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.
- For Analytics and Product Improvement: To monitor and analyze trends and usage, measure the performance of our Services, and develop new features and improvements.
- For Security and Compliance: To detect and prevent fraudulent activity, protect the integrity of our Services, and comply with applicable legal obligations.
3. How We Share Your Information
We may share your information only in the following limited circumstances:
- With Service Providers: We share information with trusted third-party vendors who perform services on our behalf — including cloud hosting, email delivery, payment processing, CRM tools, and analytics platforms. These vendors are contractually obligated to use your information only as directed by us and in accordance with this Policy.
- With AI Infrastructure Partners: Aubree's AI Services are built on third-party AI infrastructure (including large language model providers). Organizational data processed through the AI Services may be transmitted to these partners solely for the purpose of generating outputs. We select partners with strong data protection standards and do not permit them to use your data to train their models.
- For Legal Compliance: We may disclose your information if required by law, regulation, or valid legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Aiden Marketing, our clients, or the public.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
- With Your Consent: We may share your information for any other purpose with your explicit consent, such as publishing a case study or testimonial about your organization's use of the platform.
4. Data Security
Aiden Marketing implements administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform is built to bank-level security standards, and all data transmitted between your browser and our servers is encrypted using TLS.
While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and contact us immediately at info@aidenmarketing.com if you suspect unauthorized access to your account.
5. Data Retention
We retain your personal information for as long as your account is active, as necessary to provide the Services, or as required by law. Organizational data uploaded to the AI Services is retained for the duration of your subscription and deleted within 90 days of account termination, unless otherwise required by applicable law or requested by you in writing.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We honor the following rights for all users, regardless of jurisdiction:
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know about and opt out of the sale of personal information (we do not sell personal information). EU/EEA and UK residents may have additional rights under the General Data Protection Regulation (GDPR).
To exercise any of these rights, please contact us at info@aidenmarketing.com. We will respond to verified requests within 30 days.
7. Children's Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
8. Third-Party Links
Our Site and Services may contain links to third-party websites, including foundation portals, grant databases, and CRM platforms. This Privacy Policy applies only to Aiden Marketing's Site and Services. We encourage you to review the privacy policies of any third-party services you access.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Policy on this page and revise the "Last Updated" date above. For material changes, we will notify active subscribers by email at least 14 days before the changes take effect.
